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Types of Phone Systems Available to Small Businesses Today


A professional phone system for your small business is important, knowing it's a major point of communication that links you with your customers. But how do you choose a phone system that is just right for your particular type and size of business? Of course, the best way to start is with a good knowledge of the various options you have.


These days, you will find four main types of commercial Avaya UAE systems on the market. Let's start off with what is perhaps the most familiar to us, the Private Branch Exchange (PBX) system. PBX systems are those which are generally housed in massive cabinets and come with dedicated operators. But there are smaller-scale PBX systems meant for small businesses. While these systems increase in popularity, they have decreased in cost too, so they could be a good choice for your small business.


The Yealink VoIP Phone system is another popular choice for small to mid-size businesses. This type works with a key system unit (KSU), which works by controlling every other phone within a network. It is the KSU that controls each phone's features and functions, such as voicemail, and makes sure that only one party will be able to use one line at a time.


Over the last few years, the PBX system has become highly similar to the key system when it comes to features and functionality. Phone systems having both PBX and key system features are called hybrids, and are more expandable than the PBX or key system individually.


If your small business only has a maximum of 10 employees, the best choice for you might be a KSU-less system. This system is composed of the usual KSU phones but without a central unit. Among the best advantages of KSU-less sytems is that they are not hardwired into the building, in contrast to other types of phone systems. Because the technology is built into the phones, you won't have issues when you need to transport the system to a new building.


A relatively new small business phone system technology is called voice over Internet protocol or VoIP. VoIP phone systems work over a broadband connection instead of phone lines. VoIP costs are lower but call quality is a lot better when compared to traditional phone systems.


At the end of the day, you just need a phone system that matches the needs and requirements of your small business. But make sure you think beyond today. and consider the future needs of your growing business. Choose a system that comes with this kind of scalability.